FAQ

Hopefully these FAQ will answer any queries you have BUT please just get in touch via the contact page or email us at helpdesk@craftylittlelearners.co.uk if we can help at all :)

Who are The Crafty Little Learners?

They are a group of cute creatures we have created who are all friends and live on Mungo Island together!

Who are the boxes for?

We say they are most suitable for preschool aged children from 3 to 5 years but individual children vary so much and you may feel an older child would still enjoy the boxes. We advise they are not suitable for under 3 due to small parts.


The boxes are for you to share some quality time with your child as they start to explore and understand the world around them. Sometimes it is hard to think up new activities to keep your little ones entertained, our boxes arriving on your doormat means you have some pre organised fun ready as soon as you open them!

Are the boxes educational?

Yes!

Although the emphasis is strongly on play, we put lots of thought in to all the stories and activities to help them to meet the Early Years Foundation Stage. We are both qualified Nursery Nurses with many years experience and want there to be lots of value in each activity we pack in the boxes for you!

When will my child get their first box?

You need to have signed up by the first of the month to get that month's box, eg, if you sign up by 1st May you would get the May box as your first one.
If you join after the 1st, your payment is held over to be applied to starting your subscription the following month, eg if you were to sign up on the 7th of May your first box will be the June box.

How much is postage?

Postage is FREE!
We send the boxes out via Royal Mail second class postage which normally take between 2 and 3 working days to arrive.

Do you post internationally?

No, unfortunately we only post within the UK at the moment.

How do I sign up for the Crafty Little Learner's boxes?

Subscriptions will be available shortly and we will be posting a link here. Once you have signed up you will get a box of stationery delivered to you each month, you will be setting up a recurring payment that is charged on the 1st of each month and the boxes are always sent out around the 15th of each month.

I can't work out how to alter my Crafty Little Learner's  subscription!

Don't worry! Just send us an email and let us know what you want to do with your subscription and we can make any changes for you from here - never a problem!

How do you keep my details safe?

This website is built in Shopify which is one of the biggest online retail platforms and has a strong system to keep your details nice and safe. Online payments are taken through Paypal which of course means we do not have access to your card or payment details - only your email and postal address to allow us to send you your items.

We hate spam just as much as you do so we promise never to pass your details on - plus promise not to bombard you with email either! You are very welcome to join our mailing list which is very simple to opt out of if you decide to.

My order hasn't arrived!

Very occasionally mail goes AWOL or gets delayed, please get in touch and we will always try and help from this end! We put a return address on our boxes so they would normally be returned to us if they cannot be delivered.

Royal Mail does not consider an item to be lost until 10 working days from the due arrival date. Once that time period has passed we can process a 'lost package' and we will resend the item or refund you.

Can you supply a prize for our event?

We chose a particular charity each year to support and raise money through auctions and competitions - this year the charity is HomeStart. We hope you will understand that we felt it was fairer to just choose one charity a year.